1. Introduction

Welcome to Shriji Grocery ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Platform").

Please read this privacy policy carefully. By using our Platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order
• Apply as a seller or delivery partner
• Contact our customer support
• Subscribe to our newsletter

This information may include:

• Name
• Email address
• Phone number
• Delivery address
• Payment information (processed securely through payment gateways)
• Profile picture (optional)

2.2 Automatically Collected Information

When you use our Platform, we automatically collect certain information, including:

• Device information (device type, operating system, browser type)
• IP address and location data
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies

2.3 Location Information

With your permission, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors. This helps us provide accurate delivery services and show nearby products and sellers.

3. How We Use Your Information

We use the collected information for various purposes:

• To process and fulfill your orders
• To manage your account and provide customer support
• To send order confirmations, updates, and delivery notifications
• To process payments and prevent fraudulent transactions
• To personalize your shopping experience
• To send promotional offers and marketing communications (with your consent)
• To improve our Platform and services
• To comply with legal obligations
• To analyze usage patterns and optimize performance

4. Information Sharing and Disclosure

We may share your information in the following situations:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (Razorpay, etc.)
• Delivery partners
• Cloud storage providers
• Email service providers
• Analytics providers

4.2 Sellers and Delivery Partners

We share necessary order information (name, phone, delivery address) with sellers and delivery partners to fulfill your orders.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data (SSL/TLS)
• Secure payment processing through certified payment gateways
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at [email protected] or use the account deletion feature in your profile settings.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and store certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

9. Third-Party Links

Our Platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Consent

By using our Platform, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our Platform.