1. Overview

At Shriji Grocery, we are committed to delivering your orders quickly and safely. This Shipping & Delivery Policy outlines our delivery process, charges, timelines, and terms. Please read this policy carefully before placing an order.

2. Delivery Areas

We currently deliver to select areas in India. Delivery availability depends on:

• Your location and PIN code
• Product availability in your area
• Seller/warehouse proximity
• Delivery partner availability

You can check delivery availability by entering your PIN code during checkout. We are continuously expanding our delivery network to serve more areas.

3. Delivery Charges

3.1 Shriji Products

3.2 Seller Products

Delivery charges for seller products are determined by:

• Product category
• Seller location
• Delivery distance
• Product weight and size

Delivery charges are displayed at checkout before you confirm your order.

3.3 Combined Orders

If your order contains products from multiple sellers or a mix of Shriji and seller products:

• Delivery charges are calculated separately for each seller
• The maximum delivery charge per seller applies
• Free delivery on Shriji products (₹200+) applies only to Shriji items

4. Delivery Timeline

4.1 Standard Delivery

Most orders are delivered within:

• Same Day: Orders placed before 12 PM (subject to availability)
• Next Day: Orders placed after 12 PM
• 1-3 Days: For remote areas or seller products

4.2 Estimated Delivery Time

The estimated delivery time is shown at checkout and in your order confirmation. This is an estimate and not a guaranteed delivery time. Actual delivery may vary based on:

• Order processing time
• Product availability
• Traffic and weather conditions
• Delivery partner availability
• Address accuracy and accessibility

5. Order Processing

After you place an order:

1. You receive an order confirmation via email/SMS
2. We verify product availability and payment
3. Your order is packed and prepared for delivery
4. A delivery partner is assigned
5. You receive tracking updates via SMS/email
6. Delivery partner delivers to your address

You can track your order status in real-time through your account dashboard or the mobile app.

6. Delivery Address

Please ensure you provide:

• Complete and accurate delivery address
• Correct PIN code
• Working mobile number
• Landmark or special instructions (if needed)

Incorrect or incomplete addresses may result in delivery delays or failed deliveries. We are not responsible for delays caused by incorrect address information.

7. Delivery Attempts

Our delivery partners will make up to 2 delivery attempts:

• First Attempt: Delivery partner will call you before arriving
• Second Attempt: If first attempt fails, we'll schedule another delivery
• Failed Delivery: After 2 failed attempts, the order may be cancelled

Please ensure someone is available to receive the delivery. For Cash on Delivery orders, please keep exact change ready.

8. Delivery Verification

Upon delivery:

• Verify the order contents before accepting
• Check for any visible damage to products
• Confirm the order number matches your order
• Sign or provide OTP to confirm delivery

Once you accept the delivery, the order is considered complete. Please report any issues immediately through customer support.

9. Damaged or Missing Items

If you receive damaged or missing items:

• Do not accept the delivery if packaging is visibly damaged
• Take photos of damaged items immediately
• Contact customer support within 24 hours
• Provide order number and photos as evidence
• We will arrange replacement or refund

10. Perishable Items

For fresh and perishable items (fruits, vegetables, dairy, meat):

• We ensure proper packaging and temperature control
• Delivery is prioritized for freshness
• Check items immediately upon delivery
• Report quality issues within 2 hours of delivery
• Perishable items cannot be returned after acceptance

11. Delivery Delays

Delivery may be delayed due to:

• Extreme weather conditions
• Natural disasters or emergencies
• Public holidays or festivals
• Traffic congestion
• Address accessibility issues
• High order volume

We will notify you of any significant delays. We are not liable for delays caused by circumstances beyond our reasonable control.

12. Order Cancellation

12.1 Customer Cancellation

You can cancel your order:

• Before the order is dispatched (status: Pending/Processing)
• Through your account dashboard or mobile app
• By contacting customer support

Once dispatched, orders cannot be cancelled. You may refuse delivery or initiate a return.

12.2 Platform Cancellation

We may cancel your order if:

• Product is out of stock
• Pricing or product information error
• Delivery address is outside service area
• Payment verification fails
• Suspected fraudulent activity

You will be notified immediately and receive a full refund.

13. Refunds for Delivery Issues

If your order is not delivered or delivery fails due to our fault, you will receive:

• Full refund of order amount
• Refund of delivery charges (if paid)
• Refund processed to original payment method or wallet
• Refund within 5-7 business days

14. Contactless Delivery

We offer contactless delivery for your safety:

• Delivery partner will call you upon arrival
• Order will be placed at your doorstep
• Maintain safe distance during delivery
• OTP verification via phone
• Photo proof of delivery

15. Delivery Partner Conduct

Our delivery partners are expected to:

• Be professional and courteous
• Handle products with care
• Follow delivery instructions
• Maintain hygiene standards
• Respect customer privacy

If you experience any issues with delivery partner conduct, please report immediately to customer support.

16. Bulk Orders

For bulk orders (large quantities or high value):

• Contact us before placing the order
• Special delivery arrangements may be required
• Delivery timeline may be extended
• Custom delivery charges may apply

17. Tracking Your Order

Track your order in real-time:

• Login to your account on website or mobile app
• Go to "My Orders" section
• View order status and tracking details
• Receive SMS/email updates at each stage
• Contact delivery partner directly (when assigned)

18. Changes to Shipping Policy

We reserve the right to modify this Shipping & Delivery Policy at any time. Changes will be effective immediately upon posting on our Platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

19. Contact Us

For delivery-related queries or issues, contact us: